Towing Forward

Frustration Free Dispatch!

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We are here to help!

A RELIABLE DISPATCH SERVICES COMPANY

Towing Forward is committed to keeping the US Towing industry competitive and profitable while improving service to its customers.

  • Lower cost per call and cost to dispatch.
  • Reduce missed calls, response time.
  • The right staffing, with right training, all day, all shifts.
  • Get the most out of Towbook.

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OUR SERVICES

Improve your performance and profits by outsourcing your dispatch services.


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Forward Capacity

We have a pool of trained staff at each position to ensure that we can meet your changing needs.
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Forward Talent

Our detailed training and selection process keeps the right people available to you when you need them.
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Forward Flexibility

We can customize our process to meet your particular needs, providing the customer experience you want and expect.

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Forward Control

You maintain control of your process and your customer experience. Our Account Managers are here to make sure things are done the way you like.
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Forward Thinking

We cannot gurantee it will be easy; what we can say is we must change if they are to get better."
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Forward Visibility

We provide a detailed Dashboard for you to monitor our and your performance highlighting success and potential improvements.

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WHAT WE DO

Towing Forward can take over all of your towbook dispatching tasks, from initial call, insurance negotiations, driver coordination, rescheduling, delivery and drop off or impound.

This process can be transparent to your drivers, your finance team, insurance companies and of course your customers. But not to you, as you will see the saving and the reduced headaches.

Towbooks Experts: We have many years of combined experience in using Towbook and we can seamlessly plug into the rest of your operation. We may even be able to show you more about Towbook than you know now.

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Let us Improve your customers' experience and your profits!

Have you seen our AI powered Dispatching Demo

Employing an exceptionally human-like voice, our expertly trained AI dispatcher adeptly manages incoming customer calls. It precisely identifies the necessary service, rigorously confirms all pertinent information with the customer, and subsequently transmits comprehensive details directly to your team via text or phone call – ensuring immediate action and eliminating any potential for misunderstanding.

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Customized to your needs.

Recognizing the distinct nature of your business, we ensure your dispatch system reflects that individuality. We meticulously tailor every facet, from the agent's voice to service rates and schedules, to perfectly align with your specific operations. Our objective is a swift and seamless integration of our services into your towing and roadside assistance business.
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Automated AI Calling/Dispatching, Yes! we do.

Leveraging an human like realistic voice, our sophisticated AI-powered dispatcher expertly handles incoming customer calls. It accurately ascertains the required service, meticulously verifies all essential details with the customer, and promptly transmits comprehensive information directly to your team via text or phone call – guaranteeing immediate action and preventing any potential for ambiguity..

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Extracting the key information

Through fluid, natural dialogue and extensive training, our AI gathers all requisite information regarding the necessary service and vehicle details – performing with the same thoroughness as a human dispatcher. Upon service completion, the system proactively follows up with customers to gather valuable feedback. Positive experiences are then seamlessly transformed into online reviews, strategically enhancing your business's reputation
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Reporting and Performance Evaluation

"Imagine having clear insights into your drivers' performance, pinpointing where you're losing money, identifying your most profitable jobs, and understanding dispatch efficiency—all presented in a way that works best for you.".

WHAT TO EXPECT

Improve your performance and profits by outsourcing your dispatch services.


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Initial consultation

Our first step is to confirm that we are a good match. We will provide a list of questions designed for us to understand your needs and to be able to estimate the savings you might see with our process as well as key improvement opportunities. From this information we can provide a detailed proposal for your review.
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Proposal

If we have not already done so, we will personally visit your offices to fully understand your process, your needs, and your current dispatch costs per tow. Once we are sure we can help we will provide you with a detailed proposal outlining our services and costs, as well as a transition plan.

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Transition

Our transition plan will show how we will earn your business in stages by allowing you to learn how we work and minimize your risk. We will take over successive part of your business with you in complete control of the process, moving shifts or customers onto the new system when we have convinced you we are ready.
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Working together

Each client has a full time America Team Account manager and India Team account manager to deal with both day to day issues as well as continuous improvement to ensure our performance is always getting better.

Address

PO box 722 Wheatland, Wyoming 82201

Email

info@towingforward.com

Phone

760 519 2230